Refund policy

Last updated: 27 October 2026

Returns

We have a 14-day return policy on eligible items, which means you have 14 days after receiving your item to request a return, subject to the exceptions below.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags where applicable, and in its original packaging.

Unfortunately, we cannot accept returns on sale items.

Food & Cosmetic Products

For food safety and hygiene reasons, we cannot accept returns on:

• Perishable food products that are exempt from cancellation rights.

• Sealed food products that are unsuitable for return for health or hygiene reasons once unsealed.

• Cosmetics, lip masks and other beauty products supplied sealed that are unsuitable for return for hygiene reasons once unsealed.

These restrictions do not affect your rights if an item arrives faulty, damaged or incorrect.

How to Start a Return

To start a return, please contact us at hello@statesandfound.com

If your return is accepted, we'll send you instructions on how and where to return your package.

Please contact us before sending anything back so we can provide the correct return details.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or incorrect, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund has been approved.

If approved, you'll be automatically refunded to your original payment method within 10 business days.

Please remember that your bank or credit card company may take additional time to process and post the refund.